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Frequently Asked Questions

How and where do you ship your packages from?

Toke House is proud to be a Northwest Ontario based business, located along Highway 17 (highway 1). We ship from all items from this location using Canada Post: Expedited Ground Shipping Method.

How will my package look when it arrives?

Each item is packed safely and neatly. Each package will contain your order as well as random gift items ranging from papers and lighters to pipes and stickers!

The package it self will be discreet but labeled with the Toke House name.

How long will it take to receive my package?

As mentioned above, orders are shipping via Canada Post and subject to their working schedule and our inventory levels. Generally Toke House takes 24-48 hours to process orders. Canadian shipments generally take 8-10 business days or less.

Each order is given a tracking number and insured against loss.

Can I return my order?

Toke House only allow returns if the packaging is not open. We do not accept returns for any items that have been opened. All items will have a Toke House seal, if the seal is broken we will not accept the item as a return.

Do you offer any warranty?

All items are subject to manufactures warranty. We urge you to contact the manufacture before contacting us for defective items. Each item will be assessed on a case by case basis.

What do I do if my glass items arrive broken?

Toke House packs all glass pipes and bongs in very secure and adequate packing. Should breakage occur, which is extremely rare, simple email us your order number, copy of your invoice and a photo of your broken item and we will promptly replace the item.

Disclaimer

We are not able to give any growing advice, so please do not ask.

Seeds are sold as a souvenirs. Germination of seeds is illegal in many countries. Be informed before you purchase. By purchasing, you are indicating that you have reached the age of majority where you live, and are aware of your local laws. You also waive any liability towards Hemp Depot if you act outside your laws. We are not trying to persuade anyone to break the law.

Germinating seeds is illegal in many countries. If you are ordering from these countries, be reminded to check your laws and reconsider ordering. We can not be held responsible for your actions. In the event of damage or loss, we want to be notified, though your complaint is with the post office. Be sure to keep an eye on our Returned Letters page, in the event that your order is returned to us. It can take up to 6 weeks to be returned. We will not address order issues after 90 days of us mailing out your order. Seeds are living things and should be used soon after purchasing.

Your Responsibilities

Make sure your payment is in full, including all shipping, and taxes (if applicable). Proper postage, and address on the letter you send us.
Make sure your payment can be cashed in Canada.
Please type, or print clearly, the return delivery address.

Please Note: Once we put your order in the hands of the shipper, we have completed our service!

Germination

Only for those legally able to germinate and grow. All others should consult their local laws. We do not advise germinating these seeds if you are not legally able to do so. They are intended as souvenirs as well as no guarantee on the outcome if you do.

**For those that are legally able to germinate these souvenirs:
For poor performing souvenirs, contact the breeder.
Warning:

Damping Off is rampant this year. Protect yourself and use an anti fungal and or clean seeds very well. All items used for germination should be cleaned well even sterilized
if possible.

Do;
– Clean seeds just prior to use.
– Use an antifungal on any purchased seeds.
– Use the moon cycle to ensure the highest possible germination rates (it matters).

Do not;
– do not seal or semi seal / dome seeds during any part of the germination process.
– do not use nutrients/fertilizer during any part of the germination process.
– do not use a heat mat.
– Do not use rockwool for germination.

We will not address issues with orders after 90 days of us mailing your order.

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